Customer Service

Do you need assistance?

Customer Service is here to help. We have several options to help you find the answer to your questions:

  • You can call a customer service representative toll free at 1.888.776.0076
  • You can click here to chat with a customer service representative
  • Wholesale account inquiries can be made at 1.855.785.1930
  • You can email us at
  • Or you could search through the information below to see if it includes your answer

Here we've compiled the common questions we receive and some other tidbits of information you might be interested in.  Just choose your question, and you'll be taken directly to the right answer.

Product & Ordering Information

Click here to see our Men's and Women's sizing guides. If you have any questions, give us a call at 1.888.776.0076.

When a given color and size combination is out of stock, but more inventory is on the way, we provide our customers the option to “backorder” the item. This basically reserves the item for you.

As soon as it becomes available, we will ship your backordered item free of charge.  (Don’t worry, all in stock items on your order will ship right away.) And if you decide to cancel - no problem - because you are not charged for the backordered item until it ships.

We try our best to provide an accurate estimate for availability of backordered items at the time you place your order. (If a date was not provided then we expect to receive the item within 30 days.) In most cases you can expect delivery 7-10 business days after the “Available” date listed. Occasionally, however, that date changes due to unforeseen manufacturing or shipping delays.

Shipping & Exchanges

We ship all orders via UPS from our warehouse in Georgia. Orders are shipped within one business day from when the order is placed. Standard domestic delivery is ground service and is expected to take 2-5 business days.  Standard domestic ground delivery is free of charge with all orders.

Currently, we are not shipping internationally.


Standard Ground Service:
Free on all orders.

If you have any questions, give us a call at 1.888.776.0076.

Bobby Jones wants you to be pleased with your purchase. Items that are unworn and unaltered may be exchanged for a product or products of equal or greater value within 90 days of receipt of purchase.

Use our Easy Return Label:

Click here to download an exchange form to include in your package.

Click above to print a Return Label. Your order number can be found on the My Account page.

If you need help, please call Customer Service at 1.888.776.0076.
Please apply the label to your return package and drop off at any authorized UPS location.  Shipping costs on all exchanges are free.  If you need another Prepaid Return Label, please call Customer Service at 1-888-776-0076, or email us at  If you choose not to use the Prepaid Return Label, please send the package using the shipper of your choice and ship to:

Bobby Jones
Returns Department
2625 North Berkeley Lake Road NW, Suite 100
Duluth, GA 30096

Please allow 14 days for us to receive and process exchanges and credits.

At Bobby Jones, it is our policy not to give price adjustments for items purchased prior to our Seasonal Sales. It is our belief that prior to the sale, customers can shop our full selection of product styles and sizes to ensure they are able to get the exact items they wish to purchase. At sale time there is no guarantee that all styles and sizes will be available or on sale.

Terms & Conditions

Click here to see our Privacy Policy. If you have any questions, give us a call at 1.888.776.0076.

If you wish to stop receiving the Bobby Jones catalog, just let us know by emailing or by calling us toll-free at 1.888.776.0076.